Returns & Refunds Policy

Welcome to EXCEL CONTAINERS LIMITED. This Return & Refund Policy outlines the terms and conditions for returns and refunds of shipping containers and modified containers within Europe. By purchasing from EXCEL CONTAINERS LIMITED, you agree to comply with this policy.

1. General Information

Company Name: EXCEL CONTAINERS LIMITED
Registered Office: Merton Farm, Merton Lane South, Canterbury, England, CT4 7BA
Email: info@excelcontainerslimited.com

2. Return Eligibility

2.1. Standard Containers

• Return Period: Standard containers can be returned within 14 days of delivery.
• Condition: The container must be in its original condition, unused, and free from damage.
• Documentation: Proof of purchase (invoice or receipt) must be provided.

2.2. Modified Containers

• Non-Returnable: Modified or customized containers are non-returnable and non-refundable unless they are defective or damaged upon delivery.

3. Return Process

3.1. Requesting a Return

• Contact Us: To initiate a return, contact our customer service team at info@excelcontainerslimited.com within the return period.
• Return Authorization: Obtain a Return Authorization Number (RAN) from our customer service team. Returns without a RAN will not be accepted.

3.2. Shipping the Return

• Shipping Method: The customer is responsible for arranging the return shipment and covering the associated costs.
• Packaging: Ensure the container is securely packaged to prevent damage during transit.
• Return Address: Ship the container to the address provided by our customer service team.

4. Refunds

4.1. Standard Containers

• Inspection: Once we receive the returned container, we will inspect it to ensure it meets the return eligibility criteria.
• Processing Time: Refunds will be processed within 30 days of receiving the returned container.
• Refund Method: Refunds will be issued via the original payment method unless otherwise agreed.

4.2. Shipping Costs

• Non-Refundable: Original shipping costs are non-refundable, except in cases where the return is due to a defect or damage caused by EXCEL CONTAINERS LIMITED.

5. Defective or Damaged Products

5.1. Reporting Defects or Damage

• Inspection: Inspect the container upon delivery for any visible defects or damage.
• Notification: Report any defects or damage to our customer service team within 48 hours of delivery. Provide detailed information and photos of the defect or damage.

5.2. Resolution

• Repair or Replacement: We will work with you to repair or replace the defective or damaged container at no additional cost.
• Refund: If repair or replacement is not possible, a full refund will be issued, including shipping costs.

6. Exceptions and Exclusions

6.1. Custom Orders

• Custom or special orders that are manufactured to the customer’s specifications are non-returnable and non-refundable unless they are defective or damaged upon delivery.

6.2. Used Containers

• Used containers are sold as-is and are non-returnable and non-refundable.

7. Contact Information

If you have any questions or concerns regarding this Return & Refund Policy or need assistance with a return, please contact us at:

EXCEL CONTAINERS LIMITED
Company number 08855439
Email: info@excelcontainerslimited.com
Address: Merton Farm, Merton Lane South, Canterbury, England, CT4 7BA

By purchasing from EXCEL CONTAINERS LIMITED, you agree to comply with this Return & Refund Policy and all related terms and conditions.