Privacy Policy
EXCEL CONTAINERS LIMITED is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us. By using our services and visiting our website, you agree to the collection and use of information in accordance with this policy.
1. Introduction
Company Name: EXCEL CONTAINERS LIMITED
Registered Office: Merton Farm, Merton Lane South, Canterbury, England, CT4 7BA
Email: info@excelcontainerslimited.com
This Privacy Policy applies to all personal data collected by EXCEL CONTAINERS LIMITED through our website, email communications, and other interactions with our customers.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address.
- Order Information: Product orders, delivery addresses, billing information, payment details.
- Technical Information: IP address, browser type, operating system, referring URLs, and other technical data collected through cookies and similar technologies.
- Communication Information: Any correspondence you send to us, including emails, phone calls, and messages.
3. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To process and fulfill your orders, including delivery and billing.
- Customer Service: To respond to your inquiries, provide support, and resolve any issues.
- Marketing: To send you promotional materials, newsletters, and information about our products and services, if you have opted in to receive such communications.
- Website Improvement: To analyze website usage and improve our website and services.
- Legal Compliance: To comply with legal obligations and protect our legal rights.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfill our contract with you, such as processing your orders and delivering products.
- Consent: When you have given us explicit consent to process your personal data for specific purposes, such as receiving marketing communications.
- Legitimate Interests: To pursue our legitimate business interests, such as improving our services and securing our website.
- Legal Obligations: To comply with legal requirements and regulations.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, and marketing. These service providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.
- Legal Authorities: When required by law or in response to valid legal requests, we may disclose your personal information to law enforcement or other government authorities.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal data:
- Access: You have the right to request access to your personal data and obtain a copy of the information we hold about you.
- Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
- Erasure: You have the right to request the deletion of your personal data, subject to certain legal obligations.
- Restriction: You have the right to request the restriction of processing of your personal data under certain circumstances.
- Objection: You have the right to object to the processing of your personal data for direct marketing purposes or based on our legitimate interests.
- Data Portability: You have the right to request the transfer of your personal data to another organization, where technically feasible.
To exercise these rights, please contact us using the contact information provided above.
8. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that collect information about your use of our website. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
EXCEL CONTAINERS LIMITED
Company number 08855439
Email: info@excelcontainerslimited.com
Address: Merton Farm, Merton Lane South, Canterbury, England, CT4 7BA
By using our services and providing your personal information, you consent to the terms of this Privacy Policy.
